When you’re looking for a bathroom remodeling contractor, what qualities are most important?
It can depend somewhat on your personal tastes, but there are a few things everyone should look for in a bathroom remodeling contractor.
1. Responsiveness — It’s not just bathroom remodeling contractors who are notorious for not getting back to you, it’s all types of contractors.
Granted, plenty of businesses are good at communicating with customers, but too many in the service industry are not. Why?
There can be many different reasons. If you have a project that seems like it might be unusual or complicated, a contractor might not want to do it. That’s why sometimes you can get them to show up and look at what needs to be done, but then they never come back.
If it’s a small operation, they might be overwhelmed with calls. If a contractor is doing all the labor plus all the paperwork and customer service, something has to give, and it’s probably calls for new business. A bigger company with more work is more likely to be able to afford a dedicated employee to answer and return calls.
It’s a shame, because plenty of contractors are good at what they do, but not so good at customer service, and they lose valuable business this way. But you have to do what’s best for you and your home, and that means hiring a bathroom remodeling contractor who knows their stuff AND communicates well.
Angie’s List actually has advice for how to get a contractor to call you back, but it’s basically just instructions on how to be patient.
2. Experience — If you want to hire your son’s friend from high school who just started his own business to work on your house, you can give it a try. Everyone needs to get experience somewhere. But bigger jobs should be entrusted to true professionals.
When you want a bathroom remodeling contractor, get someone with a proven track record in that area. It doesn’t matter how many decks they’ve built or cabinets they’ve installed — you want someone who knows how to cut and lay tile and install fixtures and plumbing.
3. Good Reputation — A bathroom remodeling contractor can be tres responsive and have plenty of experience, but if they’ve left a trail of angry customers behind, it doesn’t much matter.
Many websites offering advice in the selection process advise you to ask your bathroom remodeling contractor for references. You can certainly do this, but you can be pretty sure they will only give you the names and numbers of satisfied customers.
For a true vetting, check sites like Yelp and Google Reviews, plus the Better Business Bureau. And then just Google the company you’re looking at and see if anything worrisome comes up.
Remember that no one can satisfy all the people all the time, but you want to hire someone who pleases their customers more often than not. And don’t just look at the number of stars when you look at a review — actually read it. Sometimes reviews will say something like, “the paint color wasn’t right,” or, “the job took a long time because the part didn’t come in,” and neither of these is not the fault of the contractor.
However, if a number of reviews say the contractor did good work but always showed up late, then just understand if hire them that the job will be done right, but probably not before 9 a.m.
If you’re looking for a reliable bathroom remodeling contractor, look no further than Falk Construction. We have been in business more than 30 years, and we’re a large, family-run operation with staff that handles all aspects of every job. Call us today to find out more about how we can help remodel your home and make your dreams come true!